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Name	MGT-308 Responding Effectively to Complex Incidents
	An Incident Commander’s (IC) mission is to ensure that incidents are managed as effectively and safely as possible. Complex incidents are particularly challenging to manage because they often evolve rapidly, involve significant hazards, and/or require innovative solutions. Complex incidents require a response from multiple jurisdictions/agencies, each of which may have a unique perspective when arriving on-scene. To effectively manage these incidents, the diverse response partners must act collaboratively, and this requires ICs to rapidly bring their differing response priorities, objectives, and strategies into alignment. This course discusses how to overcome the unique challenges that complex incidents present. Topics include the need to rapidly recognize the incident’s magnitude and cooperate with other commanders, strategies for promoting interdisciplinary collaboration before an incident occurs, strategies for deconflicting competing priorities, how and when to establish a unified
Target Audience	Law Enforcement Fire Service Emergency Medical Services 911 Dispatchers Emergency Management Public Health Public Works
Course Objective	Participants are required to score a 70% or better on the Post-Test to receive a course certificate of completion Participants will need access to a laptop or mobile device/tablet during the course to complete course testing and evaluations electronically
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